Taloyhtiöpalvelut Onnistutaan Ky
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Joel Karvinen is a familiar face in the housing management sector, particularly in East Helsinki. A veteran of the property management industry who got his start in Vuosaari, he has been working in the field for 34 years.
– When I started working at age 19, I soon realized that the better I did my job, the easier it was to achieve good results. I believe that the value of properties and the quality of living should be actively improved, and this has been reflected in customer satisfaction, Karvinen says
Today, Karvinen at Taloyhtiöpalvelut Onnistutaan Ky is responsible for 1,700 apartments stretching from Vuosaari all the way to Tapiola. He also specializes in renovation consulting and the strategic planning of renovations in collaboration with housing cooperatives.
Confirman's Domus property management system helps build trust between the homeowners' association and the property manager
From the very beginning, Karvinen has wanted to be among the first to adopt even the most modern tools.
– At the turn of the millennium, it became clear that property management required specialized software. “When I founded my own company in 2003, there were only a few services on the market that offered a broader range of features for property management,” Karvinen recalls.
According to Karvinen, Confirma’s Domus property management system was already, at that time, the most comprehensive, user-friendly, and transparently priced option available to entrepreneurs. We have now been on this journey together for 20 years.
– The greatest benefit of Domus is the transparency of financial management for the shareholders of housing companies. The property manager takes care of the shareholders’ most important asset, and building trust is vital for the property manager to be able to do their job well. Without transparency, building trust takes years, but now that all the information is immediately available to shareholders, the facts speak for themselves and time is saved, says Karvinen.
Remote work became a lifeline during the pandemic
With the introduction of Domus, Karvinen has seen a major change in his work.
– We switched everything to digital all at once, and now we handle mailings, communications, administration, bookkeeping, audits, and archiving through Domus and Huoneistotieto.fi. I haven’t seen the auditors in person for a couple of years now, Karvinen explains.
Karvinen handled the administration and audits of housing cooperatives on paper for decades.
– Suddenly, all the files are displayed on the screen in digital form, visible to both you and the client. “Transparency has increased tenfold,” Karvinen says happily.
According to Karvinen, a lot of work time used to be wasted on “low-value” tasks. With Domus, the same work gets done more efficiently, leaving more time for truly valuable work: managing client relationships and properties.
Working from anywhere also boosts efficiency.
– You no longer need to be at the office at 8:00 a.m. just in case someone might come by to ask a question.
Karvinen describes Huoneistotieto.fi as a lifesaver, especially during the pandemic. In addition to the transparency of its accounting, the service has received positive feedback specifically for enabling voting during hybrid meetings. Karvinen himself also sees the service as an important communication platform.
– Through it, I've been able, for example, to warn shareholders about scam messages many hours before they were reported in the media.
Maximizing the Benefits Through Widespread Adoption
In the past, housing associations’ various dreams of creating websites and portals have always ultimately fallen through due to high costs relative to limited need. Huoneistotieto.fi was able to meet the increased demand resulting from the COVID-19 pandemic, and its user base will soon include 1,000 shareholders and board members from housing cooperatives managed by Karvinen.
– With the launch of Huoneistotieto.fi, the way we do this work has reached a whole new level. We’ve finally brought digitalization to the point we’ve been promising our customers for the past 20 years.
To get the most out of Huoneistotieto.fi, Karvinen encourages property managers to implement it across all housing associations at once. Work efficiency won’t improve if different properties use a patchwork of different practices and channels.
As services in housing cooperatives continue to evolve, there is a growing expectation that digital solutions will also assist residents with their day-to-day activities, such as reserving common areas. In particular, there is already strong demand for the digital reservation system currently under development for sauna and laundry room slots.
– It’s a hot topic for our customers. In housing cooperatives, people want to make reservations in an agile and modern way. Domus and Huoneistotieto.fi have a huge opportunity here, Karvinen concludes.
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