The little one must be wary of empty promises

When he was starting his business, Danny Fallenius considered his options for a property management system and sent a request for proposals to two system vendors he was already familiar with. The competition was decided right from the start, as Confirma submitted its quote the very next day, while Fallenius didn’t receive a response from the other provider until several weeks later.

“A small company like ours can’t afford to work with a service provider that doesn’t live up to its own value propositions, because we’re still responsible for the quality of the service to our own customers,” says Danny Fallenius.

Electronic Tools

Confirma’s property management solutions—the Domus property management system and the Huoneistotieto.fi service channel offered to residents—have proven to be a successful choice, and Fallenius is satisfied with the partnership. Since digital tools are such a big part of a property manager’s daily work, Fallenius feels it’s only natural that property managers can also offer these benefits to their clients.

– Confirma has a well-functioning system. From my perspective, fully electronic accounting and document management are the most important features. From the shareholders’ perspective, Huoneistotieto.fi is a handy place to track the maintenance fee ledger and the reduction in their shares of the company loan.

On Huoneistotieto.fi, Fallenius makes the most important documents—such as financial statements, budgets, maintenance needs assessments, energy certificates, articles of incorporation, and general meeting materials—available to shareholders on a building-by-building basis.

“It’s also convenient that resident notices can be sent directly from the service to the customer’s email, and you don’t have to log in to the service to read them,” Fallenius notes.

Up-to-date user support ensures effective collaboration

A large portion of Fallenius's customers have embraced online banking, but there are always some customers who do not want to use online services.

– Fortunately, the service now allows us to send invoices, notices of general meetings, and maintenance fee notices via traditional paper mail through a separate mailing service, which has been a huge help during the spring rush of meetings.

With the help of Domus, Fallenius has been able to streamline his operations and provide his customers with even faster service. He also praises Confirma’s high-quality customer service.

– The system comes with comprehensive user guides that are constantly updated, as well as excellent customer support that provides quick assistance by phone or email.